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FAQ and Service Etiquette Category - General | Prices & Payment Method | Operating Hours | Cancellation and Amendments | Feedback and Complains


Why should I use Skinsecrets for my salon/spa booking?

Skinsecrets is a new and simple way to book you spa/salon appointments. It takes less than 60 seconds to book you appointment online.
• Get Exclusive offers and Discounts
• Book your appointment any time
• Book your appointment from the comfort of your home, office, on the go any where
• Get nearby spa/salons
• Check vendor services and prices online any time
• Pay online through Payumoney Wallet Services or cash on service


What are the different ways I can book my spa/salon appointment?

You can book your appointment through
• Website www.skinsecrets.in
• Skinsecrets Android Mob Application – Link To Download
• Call Our Customer Care No – 8460-131-131


How will I come to know if my appointment is confirmed or not?

Once you book your appointment, you will receive a sms and an email on your registered mobile number and email id mentioning your appointment request
Within in 15 mins you shall receive call from vendor / Skinsecrets informing about the appointment confirmed or not followed up with a sms and email on your registered mobile number and email id


What if I do not go to take service I booked online through Skinsecrets?

In case due to any reason you do not attend your appointment, you can book it once again for new date and time


Is there any additional discount or offers for me, if I book through Skinsecrets?

There are many amazing offers available up to 100% off.


What if I want to cancel or reschedule my appointment?

If you want to cancel or reschedule the appointment either you can call vendor directly and inform them new date and time or you can call Skinsecrets about cancellation and provide us with new date and time


What if I am not satisfied with services or vendor I visited?

You can share your feedback with us via
• Website/App – Rate and Review Option
• Email us - feedback@skinsecrets.in
• Call us – 8460-131-131


How much in advance should I book appointment?

We recommend you to book your appointment at least 1 hour in advance


Do you sell products online?

You can buy beauty products online through Skinsecrets which is powered by Amazon. That means we are affiliate partner of Amazon.in for products and order delivery and fulfillment will be done by Amazon


Charges and payment method


Are there any extra charges for booking through Skinsecrets?

No. Appointment booking through Skinsecrets is totally free of cost.


What if I pay online for my services while booking and I am not able to visit the spa/salon on that day? Will I get refund?

If you have paid online for your appointment and are not able to reach, there will be no refund in that case.


What are the payment options available?

Payment options are
1. Pay money Wallet
2. Cash on Service


FEEDBACK AND COMPLAINTS


If you want to share some concerns about our service or not happy with our services then write to us

Or If you want to share any feedback with us you can write to us – feedback@skinsecrets.in. or call our customer care no – 8460-131-131

FAQ and Service Etiquette Category - General | Prices & Payment Method | Operating Hours | Cancellation and Amendments | Feedback and Complains


General


WHAT SETS SKINSECRETS @Home Services APART FROM MY REGULAR PARLOR DOWN THE STREET?

We send you top notch beauticians and high quality materials in the comfort of your home! You can watch your favorite TV show, keep an eye on the baby or help the kids with their study, all while SKINSECRETS beauticians get you groomed, ready and beautiful!


ARE YOU GOING TO CARRY ALL THE EQUIPMENT I’M USED TO BEING PAMPERED WITH AT THE PARLOR OR WILL I HAVE TO RUN AROUND ARRANGING THINGS?

Our beauticians will carry everything in their magic bags! You don’t need to worry about anything. If you have any special request, kindly inform well in advance to us. You can call our customer care no – 8460-131-131 for any special requests.


ARE YOUR BEAUTICIANS GOING TO CARRY QUALITY MATERIALS?

Unlike usual home services, we do not leave the sourcing of the materials on the beauticians- we go out and pick everything ourselves. Every beautician is given a kit of materials she needs and she's ready to go!


IS IT SAFE TO HAVE THESE BEAUTICIANS IN MY HOUSE?

The safety of both- the customers and the beauticians is paramount. We run a background check on all our beauticians before inducting them into our operations. Additionally all of our beauticians have been issue company ID cards and we have installed special tracking mechanism to ensure safety and security


HOW GOOD ARE SKINSECRETS BEAUTICIANS, REALLY?

All our beauticians have years of work experience. Additionally, we organize training sessions for them every month to hone their skills further!


WHAT ABOUT MEN WHO MAY WANT SIMILAR SERVICES?

Currently, we are for-women, by-women service.


Prices and Methods of Payment


What all services do you provide?

Hyperlink to services list and prices (*)


Is there any Minimum Order I need to take care of?

You can order any services listed on our portal however we recommend to you to order at least Rs 400 and above. Orders below Rs 400 will be charges Rs 100 extra conveyance allowance.


What are the payment methods available?

Payment options are
1. Pay money Wallet
2. Cash on Service


DO YOU HAVE ANY ADDITIONAL TRAVEL/DELIVERY CHARGES APART FROM THE PRICES LISTED ON THE WEBSITE?

There are no additional charges apart from service charges mentioned however If the order value is less then Rs 400 then Rs 100 extra will be charged for conveyance
Please Note -
• Mehandi and Make Up services prices mentioned in service list are starting services(Onwards prices , final price depends on customization )
• Prices of services may change / vary without prior notice as per management discretion


Service Etiquette


BEFORE YOUR TREATMENT IS DUE TO START

Please ensure you've decided whether you'd like to have the treatment on your bed, couch or on your floor.


ON ARRIVAL

Our friendly beauty therapist will arrive on time, so please make sure you're at your home for the time you've booked.


AFTER THE SESSION

Please give feedback to our therapist which you may have in person or you can write to us at feedback@skinsecrets.in


ADVANCE BOOKING, CANCELLATIONS AND AMENDMENTS


How much in advance I need to book my service?

We recommend to you to book our services at least 2 hours in advance


What if I want to Cancel or make change in my booking?

In the unlikely event that your plans change and you wish to cancel your booking please cancel at least 2 hours prior to your booking If you would like to amend your booking, you can do so by calling us on 8460-131-131


FEEDBACK AND COMPLAINTS


If you want to share some concerns about our service or not happy with our services then write to us

Or If you want to share any feedback with us you can write to us – feedback@skinsecrets.in. or call our customer care no – 8460-131-131